• This is a foundational step in the troubleshooting process. Often times, software issues can be resolved with a simple restart of the computer. Give this a try and see if the issue persists!
• Delete the Stemverter 3.app from your Applications folder
• Navigate to your user folder (also called Home folder) using the Go menu in Finder
• Press “Command+Shift+.” (the period key) to show/hide visibility of hidden files and folders
• Navigate into ~/Library/Application Support/cflo inc/ and delete the Stemverter 3 folder
• Navigate into ~/Library/Preferences/ and delete the com.cfloinc.Stemverter2.plist file
• Deleting these two items essentially removes all pieces of Stemverter 3 from your Mac
• Press “Command+Shift+.” again to turn hidden files and folders visibility Off
• Re-download your Installer and License Key from your Account Dashboard
• Run through the installation and activation process to try out a fresh install
• If your issue persists after going through this process, contact support
• Go to Applications > Utilities > Console.app
• Go to User Reports
• Find the Stemverter_3_2023_NUMBERS.crash logs
• Right click the log file, Reveal in Finder.
• Attach and send the crash logs via email to support@cfloinc.com
